Frequently asked questions (FAQ)

Remento is perfect for preserving the stories of parents, grandparents, or any loved one whose memories you want to capture for future generations. We've designed it to be incredibly simple to use. There are no apps to download or passwords to remember. That's why even our customers who are 85+ years young recommend Remento to their friends!

You can also use Remento to record your own life story. Whether you want to share your experiences, pass down your values, preserve career wisdom, or simply reflect on your journey, Remento makes it effortless to create your own keepsake book filled with stories, spoken naturally and transformed into beautifully written chapters.

Every week, the "storyteller" (the person telling their story) receives an email and/or SMS message with a new storytelling prompt. These prompts can be selected by a collaborator designated in the account. Using any device with internet access, the storyteller records their response to the question—no logins or downloads needed. Our technology then transforms that recording into a written story, which is then sent to all collaborators. The written stories can be automatically adjusted to a different tone or length, or edited directly. Photos can also be added, either as prompts to inspire reflections, or after a recording has been submitted.

At the end of the year of prompts, the written stories and photos can be bound into a keepsake book, plus QR codes that play the recording used to write each chapter. One hardcover, color-printed book is included with the standard subscription.

That's certainly not our plan! However, your precious memories documented on Remento are too precious to risk. That's why we make it so easy to download any of your recordings, photos, or written stories from our website at any time. This way you can save them locally on your favorite device, or add them to your family's cloud storage account (e.g., Google Drive, iCloud, DropBox etc.). You can learn more about our commitment to protecting your data here.

Remento is designed for one storyteller per book to ensure their unique voice and perspective shine through. However, you can purchase Remento for multiple storytellers and create separate books for each person.

Our standard package includes:

• One storyteller account
• Unlimited collaborators
• One year's worth of story prompts
• One hardcover, full color-printed book (up to 200 pages)
• Free shipping in the United States

Our standard package includes one full year of access to our platform, including all the features that allow you to collect stories. If you want to keep collecting stories after the first year, you can renew your subscription ($99/year or $12/month) to record new memories and create new books.

But don't worry - you don't have to renew. Even with an inactive subscription, you can still view all of your family's recordings, each of which can be downloaded at any time.

Even after your first year, your family's stories remain fully accessible. You'll always be able to listen to recordings, read stories, and order additional copies of your book. Plus, you can download all your memories at any time and save them to your preferred storage (like Google Drive or iCloud).

While you won't be able to record new stories without an active subscription, you can reactivate your subscription at any time.

Recording your story is simple - just click the link in your email or text message. No apps to download or passwords to remember. You can record using any device with internet access, and our Speech-To-Story™ technology will transform your recording into written text.

Our Speech-To-Story™ technology automatically transforms recordings into written text in two different ways.

The first option provides a word-for-word transcript that preserves the natural speaking style while removing filler words like "um" and "uh." For example: "I walked into that classroom, you know, I was wearing my new red shoes."

The second option crafts a flowing narrative that captures the essence of the story. You can customize these narratives by choosing between first-person ("I remember") or third-person ("She remembers") perspective, and select whether you want the stories to be concise or detailed. For example, the same story might become: "Jane remembers walking into the classroom wearing her new red shoes."

You can choose different settings for each individual story or apply your preferences across your entire account. All stories remain editable, so you can refine the text anytime before printing your book. You can read more here.

Yes! While we default to sending one prompt per week to keep things manageable, you can adjust the frequency to receive prompts as often as daily or as rarely as monthly. You can also record multiple responses whenever you feel inspired.

No worries! You can always go back and respond to previous prompts whenever you'd like. All prompts are saved and accessible through your family's private digital archive.

Each recording can be up to 30 minutes long. There's no minimum length - some of the most meaningful stories can be just a few minutes.

Remento's Speech-To-Story™ technology currently supports English and Spanish, with more languages coming soon.

The platform can understand Spanish recordings and will accurately transcribe and print them in your hardcover book. This means your storyteller can respond to the English prompts in Spanish, and their Spanish stories will be preserved exactly as they shared them in the final printed book, complete with QR codes linking to their original Spanish recordings.

Yes! You have complete flexibility with the storytelling prompts. You can choose from our expert-curated question library, write your own questions, or even use photos to inspire stories. Family members can also contribute questions and vote on future prompts.

Yes! Each weekly invitation to record includes a simple way to change the prompt if you'd like a different question. You can select another from our library or write your own.

Yes. Remento was designed with simplicity in mind, especially for parents or grandparents who aren't comfortable with technology. There's no app to download, no login to remember. We send a simple link by email or text. All your storyteller has to do is tap the link and start recording.

Yes! Storytellers don't need to download apps or create passwords. We send a simple link they can click from email or text to start recording. It's designed for ease of use – many of our storytellers are in their 70s, 80s, or 90s.

Your Remento book comes together naturally as stories are shared throughout the year. Each time the Storyteller records a memory, our Speech-To-Story™ technology automatically transforms their words into written text.

When you're ready to create your printed book, you'll confirm how you want the stories to appear. You can keep them as word-for-word transcripts, or let our technology transform them into flowing narrative stories. You can enhance these stories by adding photos and editing the text anytime.

Next, you can arrange the stories in any order and select your preferred cover design. Before printing, you'll have the opportunity to preview your entire book. Each story will include a QR code that, when scanned, plays the original recording. This unique feature allows future generations to both read the stories and hear them in the storyteller's own voice.

Your first hardcover, color-printed book (up to 200 pages) is included with your purchase. Since this will become a cherished family keepsake, we encourage you to take time reviewing everything before finalizing your order. Reprints are not available for issues present in the preview.

Remento's transforms transcripts of a storyteller's recordings into writing based on your preference. Select either cleaned-up transcripts (i.e., "ums" and "ahs" removed) or let Remento's Speech-To-Story™ technology turn their reflections into a beautifully written story.

Absolutely! You can edit the written versions of your stories at any time before printing your book. You can also add photos to any story, even after recording.

Yes! Photos can be uploaded as prompts to inspire reflections each week, or added to a story after it has been recorded. Photos can be uploaded at any time and can be imported directly from Google Drive, DropBox, Facebook, and Instagram.

Your Remento book will be a beautiful 8"x10" hardcover book, professionally printed in full color. Each story appears as a chapter, complete with its title, text, any added photos, and a QR code linking to the original recording.

Yes! Once you’ve recorded your first story, you can instantly preview how your book will look in print. Just click “Order Books” in the navigation bar and jump to step 3 to see your preview.

Each recording can be up to 30 minutes long, and there's no word limit on the written stories. Remento books can be up to 380 pages. Most books are under 200 pages, which is included in your initial purchase. If your book exceeds 200 pages, there's a $30 surcharge. For books longer than 380 pages, you can split your stories across two volumes.

Yes! Many families like to order multiple copies to share with relatives. Additional hardcover, color-printed books can be purchased for $69 each (up to 200 pages) or $99 each (201-380 pages). You can also create an e-book version for $49.99.

If you are ordering a large number of books, we recommend ordering one copy first.

Yes! Additional copies of your hardcover book can be purchased for $69 (up to 200 pages) or $99 (201-380 pages). Each book includes all stories, photos, and QR codes linking to the original recordings.

Shipping in the United States is included in your purchase price. For an additional fee, Remento can also ship books to countries listed here.

Yes! When purchasing Remento as a gift, you can choose exactly when your recipient receives their welcome email. You can also print a gift card to give in person.

Yes! You can purchase a Remento gift card that allows your recipient to start their project whenever they're ready. When you buy a gift card, you'll receive a unique code that gives your recipient full access to Remento. You can either email the code directly to them or print out a gift card to give in person. With this option, your recipient can set up their own account and customize their experience, including choosing when to begin receiving prompts.

Yes! After your purchase, you'll get an email with a link to a beautifully designed gift card. The card includes a QR code they can scan to watch a quick video about how Remento works. Simply print at home or save as a PDF to print elsewhere - perfect for last-minute gifting.

Remento is a great last-minute gift since our one-year storytelling gifts can be delivered the same day via email. You can also print a gift card at home.

Your gift recipient will receive a weekly invitation to record their answer to a new question about their life; at the end of the year, they can order a beautiful hardcover book of their stories.

With standard shipping, hardcover books typically take about 21 business days to deliver from the time they're ordered. Economy shipping is free within the United States.

Yes, everything created with Remento is private by default, meaning you control who sees your content. Here is a summary of our commitment to your privacy:

• Your data is private by default – only the people you trust have access.
• You maintain full ownership of your data.You can download anything at any time.
• We've taken extensive precautions to protect your data.

You can learn more about our commitment to protecting your privacy here.

Yes. You can export your stories as text or PDF, and download audio files at any time from your dashboard. This ensures you always have a personal copy – online or offline.

No. Your content is not used to train any AI models. Stories are only processed to create your book and are never used for other purposes without explicit consent.

Yes. You can delete your account and all associated data at any time. This includes all recordings, transcripts, photos, and account information.

We offer a 30-day money-back guarantee post-purchase if you're not completely satisfied with your purchase.

If you run into any challenges, our friendly customer service team is ready and waiting to help, and can be reached at support@remento.co.

Remento is different from Storyworth in that it captures a loved one’s voice and personality, not just their written words. With Remento, storytellers record memories in their own voice through guided prompts, and the technology instantly transforms those recordings into beautifully written stories that can be printed in a keepsake book alongside QR codes that replay the audio. Storyworth relies on written responses to emailed questions, while Remento makes it effortless for anyone, even those who don’t like writing, to share vivid, personal stories that families can both read and hear for generations to come. Learn more.

Remento is different from My Life In A Book because it focuses on spoken storytelling rather than written questionnaires. Instead of typing out weekly responses, storytellers simply speak their memories out loud, making it easy and natural for anyone to share their stories in their own voice. Those recordings are then transformed into polished, written narratives and preserved in a keepsake book that also includes QR codes linking back to the original audio. This way, families don’t just receive written stories, they also get the gift of hearing their loved one’s voice and personality, something My Life In A Book does not offer.

Remento is different from StoryKeeper in that it provides both the written story and the original voice behind it. With Remento, storytellers record memories through guided prompts, and those recordings are instantly turned into polished narratives while also being preserved as recordings. Families can print these stories into a keepsake book that includes QR codes linking back to the recordings, allowing future generations to not only read about their loved one’s life but also hear them tell it in their own words.

Remento is different from No Story Lost because it doesn’t require long interviews or hiring a professional writer. Instead, storytellers simply record their memories in their own voice through guided prompts, making it easy to share stories at their own pace. Those recordings are automatically transformed into beautifully written narratives and preserved in a keepsake book that also includes QR codes linking back to the recordings.